We're a team of engineers, product designers and telecom veterans on a mission to give every Indian business the communication infrastructure of a Fortune 500.
2Factor.in was born in 2013 out of one simple frustration: Indian developers had no easy way to send an OTP without signing a complex contract, paying onboarding fees and waiting weeks for telco approvals. We built an API-first SMS gateway with transparent pricing, instant sign-up and five-minute integration — and Indian developers loved it.
Over the past decade we've grown into a full-stack CPaaS platform powering SMS, WhatsApp, RCS, Voice, IVR and OBD for more than 15,000 businesses, from two-person startups to Fortune-listed enterprises. We deliver billions of messages every year over direct telco interconnects, from multiple active-active regional deployments.
And we're just getting started. Generative AI, agentic voice, cross-channel orchestration — the way brands talk to customers is changing faster than ever. We're building the infrastructure to help you lead that change.
Our founding promise — and our guiding principle — is that businesses shouldn't have to learn five different APIs, sign ten different contracts or juggle twenty dashboards to reach their customers. 2Factor is built to be the last CPaaS you'll ever need.
Launched as India's first self-serve OTP SMS API — online in minutes, no paperwork required.
Crossed the 1 billion lifetime SMS mark, scaling operations with direct carrier interconnects.
Added cloud telephony, virtual numbers and IVR to become a true multi-channel CPaaS.
Became an official Meta BSP, bringing WhatsApp Business API to thousands of Indian brands.
Launched the first commercial RCS gateway in India with automatic SMS fallback.
Shipped the all-new unified dashboard, no-code flow builder and generative AI assistant.
Clean APIs, excellent docs, responsive engineers. If a developer has a bad day, we've failed.
Clear pricing, honest SLAs, real incident reports. We earn trust by deserving it, every day.
We measure success by how many customers renew and recommend us — not just by how many sign up.
Bank-grade encryption, continuous audits, zero-trust infrastructure. Your data is never compromised.
Our roots are Indian, our ambitions global. From Delhi to Dubai to Dallas, we scale with you.
Weekly product releases, daily improvements — all without sacrificing our 99.9% uptime promise.
Whitefield, Bengaluru — Engineering, Product & Leadership
BKC, Mumbai — Enterprise sales & BFSI partnerships
Gurugram — Government, telecom & mid-market teams
Guindy — SMB sales & regional support
HITEC City — 24×7 NOC & customer success
Salt Lake — Eastern region enterprise clients